Week 17 nearly broke us. It was hands down the most stressful experience of my life. Drawn out over weeks, it all came to a head in Week 17. It’s not an over-exaggeration to say it left us both with almost debilitating anxiety and stress. I couldn’t concentrate at work, I couldn’t sleep; I was a bag of nerves. It tarnished our renovation project to the point that we didn’t want to do it anymore and we certainly didn’t want to live there.
So what happened? It’s all to do with removing the internal wall between the kitchen and dining room.
Here’s the full saga right from the beginning;
1. We assumed that the brickwork above the internal wall that was being removed would be supported by a steel that would rest on two ‘nibs’ like this:
However, the builder suggested removing the wall WITHOUT leaving a nib. The steel could rest on the internal cavity of the external wall.
It would be no extra cost and very little extra work. Total = 2 days max. Payment to be made once we were in receipt of a certificate from building regulations. We said “okay!”.
2. The structural engineer came out. The steel was to rest on the wall right next to the opening for the back door. He wasn’t happy that such a weight would be resting on such a vulnerable corner of brickwork that could crumble…

“I’d be happier if there was an extra column of bricks built in to support the steel”
This is where it would go:
This would stop the corner of brickwork above the doorframe from potentially crumbling. “Doesn’t change anything!” said the builder.
3. We asked to see the structural report. Builder shrugged it off.
4. Down came the dividing wall …

…but also down came part of the wall that wasn’t supposed to!
5. So… the builder built it back up again with some VERY questionable brickwork…

“Don’t worry! This will all be covered with plasterboard. We’ll do a much tidier job on the external wall”
6. Not only that but due to a copper pipe, he’d left out a brick at the bottom. So the wall would have an unsupported overhang directly underneath the steel. 
Bricks were also missing from above the steel, meaning that the weight wasn’t distributed as it should have been.
7. We asked for structural report again. “Okay” was the reply. The report didn’t materialise.
8. Next, where the steel needed to go was also where the window lintel was. This meant that a.) the lintel needed cutting to make space and b.) there was nothing to hold up the lintel (and the bricks above) except for an acrow.

9. So the house was left resting on acrows until the column of bricks could go in. Problem was, the back door and frame needed taking out to do this, as that’s where the brick column would be going. See the problem?

10. So work stopped. We didn’t want to have a hole where the back door should be in the depths of icy January for any longer than necessary. We were trying to orchestrate the door being taken out, the brickwork being done, the steel being completed and the new windows being installed.
11. We got a quote for everything from our builder. We weren’t thrilled by what we’d seen so far but appreciated the convenience of having one contractor doing all the work in one go.
12. The quote arrived and we asked questions and scrutinised it. Eventually after pestering, the builder confessed he had added the unforeseen costs of the first job on to the new quote (the wall section he’d accidentally knocked down, the extra column of bricks and the skip and acrow hire after it all took more than two days!)
13. We were not happy. We had not been told about any unforeseen costs. We expected there would be some after the complications we’d had BUT had heard nothing from builder and certainly nothing before work began!. We also didn’t like that he’d tried to hide the costs in the new quote.
14. The builder got cross. I don’t like confrontation. He said he didn’t want to do any further work for us in case unforeseen costs came up again and we’d have another ‘argument’. We agreed that this was for the best. Patronisingly he said “Let me give you some advice. There will always be unforeseen costs in a job like this.” Which is fine, it’s just that usually the customer gets told about them before they are charged!! 😡 Nevermind, once he’d finished putting the steel in, then he’d be gone!
15. So we started searching for our own bricklayer and window company (more on this in another blog). However, this proved to take a very long time. Weeks for a quote, weeks to build the uPVC to size, weeks to book a fitting date.
16. With the acrows and skip hired, our builder was patient for the first couple of weeks, but eventually he started putting pressure on us to remove the back door and frame. Fair enough. His 2 day job was turning to two months.
17. The builder mentioned cash flow issues. We decided as a gesture of good will to pay half of the total in advance.
18. We still had no structural report though.
19. Eventually we decided it would be best just to take the back door frame out ourselves and let the builder finish.
20. This obviously left us without a back door. We boarded it up as best as we could using the old door but it didn’t quite fit without the frame. A couple of pieces of wood and some screws kept it in place, but it lacked security (more on this next blog) and it let the wind and cold in. The inside felt like the outside. 🥶

21. Finally though, despite all this, at least the builder could crack on. He built the column of bricks and put the steel in.

Let’s pretend we haven’t seen the new brickwork for just a moment and focus on the steel… It’s supposed to rest on a padstone and the padstone is supposed to rest on concrete bricks…

Well, the steel here is resting on mortar which is perishable. The padstone is resting on half a flagstone taken from the garden (without permission) and broken to size.
And at the other end, the padstone was been put straight into bricks. Not right at all.
22. So about these bricks… the mortar dried and most of the acrows were taken out (by some divine premonition, the builder decided to leave a couple in!) Three days pass and this is what we find …




Big cracks and a wall that looks like it’s falling down! Our house is collapsing!!
23. The builder came round immediately and said “yep, needs redoing that. I’ll get on it Monday morning”
24. Okay… it’s just… we don’t really want him to touch our house EVER again.
25. The inspector had been booked to sign the job off on Monday so we told our builder that we wanted the inspector to see it as it is. He could give us advice on how to stop the same thing happening again. The builder bristled at this; he didn’t like it but saw my logic and agreed.
26. Out came the building inspector. He was quite appalled at the job and pointed out all the problems mentioned above.
27. Meanwhile, the full weight of the back of the house appears to be resting on two acrows. Scary, stressful, not nice.
28. We asked AGAIN for structural report.
“I’ll be honest with you – I keep the structural report back as security until you’ve paid.”
29. After the inspector had been, the builder wanted to get to work rectifying the issue on Tuesday morning. We didn’t want him to. We’d completely lost confidence in him. Difficult conversation ensued.
30. The builder got defensive. He did not like the fact we would not let him fix the issue. He threatened to walk off the job.
“I don’t understand what the problem is. Either you’ve got an ulterior motive or you’re getting bad advice”
Another confrontation. I REALLY don’t like confrontations!
31. In the meantime, we are trying to solve this ourselves. We’d found some bricks on Facebook marketplace. Dad bought and collected them for us. That’s 100 in there!

32. We then found our own bricklayer which was not at all easy!! and asked him to finish the job.
33. We told the builder we wanted to use our own bricklayer to help him fix the issues. We didn’t want to be out of pocket so we knocked the bricklayer’s price off the builder’s fee. The builder very reluctantly agreed. He wanted the job to be over as much as we did!
34. The bricklayer arrived and was genuinely appalled at the quality of the brickwork. He told us that the builder had only put mortar on the front edge of the brick and had made no effort to tie the new brickwork to the existing internal or external walls. No big surprise, all the builder’s brickwork needed taking down and redoing.
35. So the builder turned up and got an earful of abuse by the tradesmen there. He defends himself by claiming he’s a *joiner* not a *builder* (despite what the website says). He got very offended and left. I was accused of setting up an ambush for him. 💥 Another confrontation I don’t like!
36. Our brickie replaced the brickwork; patching in the missing bricks and adding the column of bricks…


37. … he rested the steel directly on the padstones and packed them with slate. The padstones are sat on cement bricks. All as it should be…


38. He even bricks up our back door for us!


It’s not perfect – apparently the bricks we bought couldn’t be used on the external wall for some reason so these are from the internal wall. Also, it’s a little wonky due to one side of the house having dropped over the years but that can’t be helped. It’s done. 😅
39. The mortar set, it was time to take the acrows out! The brickie tried and tried to get the final acrow out, hammering and hammering it to unscrew it. Eventually, after a good hour, we realise the acrow was put in upside down (parting shot by the builder?) and we had been screwing it the wrong way. 🤦♂️
40. We invited the building inspector out again. He agreed that everything is kosher. 👌
41. After reporting this all back to the builder, we once again requested the structural survey. To our amazement he actually sends it over!
42. He also accidentally sends the email thread between him and the structural engineer. The structural engineer had offered two prices; one as a foreigner and one through the company. There’s also a warning ⚠️. If he goes for the job as a foreigner, any insurance the engineer or builder holds is voided. Any damage would have been uninsured. We don’t know what he went for in the end but we have our terrifying suspicions! Imagine!
43. We paid the remaining fee, breathed a huge sigh of relief and got rid!
44. The building certificate could only be signed off once the steel had been covered with fire board. So we were asked to send pictures once this was done to claim the certificate. Only we weren’t planning on plastering for a good few weeks! More time passed with no resolution!
45. Eventually all plastered, we send off the pictures. Looks good huh?


And… no reply.
46. I try again a week later. No reply.
47. After trying in vain to get some kind of response through email, I decided to book another site inspection. That way, they would be guaranteed to meet with me within two days.
48. We wait in all day. 10am-4pm was the window. 4pm comes and goes. I phone up and the inspector is not at the office.
49. Eventually, I get a call from the inspector. He says that he signed off the work months ago and forgot to tell us! 🤦♂️ We’d waited in for nothing BUT …
50. We got our certificate ANd our kitchen-diner! Phew! 😅
Well done if you made it to here. The stress of it all has meant that we haven’t wanted to work at the house or blog about it for a long time, but it feels like we’ve turned a corner at last, and writing it all down in this way feels like closure on that particular saga!
We are super pleased with the kitchen-diner space as well. It feels big and light and airy! 👌
Onwards and upwards eh? Or maybe not… we still have Week 18 to tell you about!! A whole other batch of stress!